Our technical team support is proactive, reactive and flexible, that means you can get on with the business of running your business with greater certainty, knowing that your website is in safe hands.
Downtime and operational issues can critically impact your website, causing loss of revenue and damage to your reputation with customers. WNW Digital’s technical team ensure your site remains up and working at optimum levels, providing the high level support you need to ensure your business success. What more could you want? Well our Continuous Improvement Contract covers development as well so you can use your hours to improve your website design or performance whenever you need it.
Great support means being proactively making improvements, not just be waiting for things to go wrong and reacting to problems. At WNW Digital, our tech team are constantly carrying out maintenance, monitoring your site, updating plugins and security updates, identifying potential issues and solving them before things go wrong. Your website is monitored using the latest software so we respond alerts so any downtime, security or technical issues are solved in a timely manner. Meaning you can be confident your website is working for you
When you contact WNW Digital for support, either online or by phone, you get access to professional, friendly and responsive technical support. Critical issues are prioritised for resolution. Our tech team will work directly with your onsite team to ensure that all issues are handled effectively and we provide regular updates on progress and options for solutions.
We recognise that each business has its own personality and will require different levels and types of support. That’s why we offer three different levels of Continuous Improvement Contracts, in addition to Pay As You Go You. Which means you can choose the option that provides the response time and level of service which suits your requirements.
|Hosting Essentials||Security Essentials||Essentials Plus|
|Hosting, Domain & email forwarding|
|24/7 website monitoring*|
|Email Ticket Support|
|Website Security Updates|
|Out of Hours Support Number|
|Update & Support Rate||£90 per hour||£80 per hour||£80 per hour|
|Price||£25 per month||£75 per month||£275 per month|
*Site Monitoring on websites Hosted by WNW Digital only
Q: How long is the Contract?
A: The Contract is a minimum of three months then a monthly rolling contract. We ask for 30 days’ notice, required in advance to terminate or reduce your Continuous Improvement Contract.
Q: Will WNW Digital update security and WordPress patches and plugins?
A: Updating Security and Other Plugins is an essential part of all the Continuous Improvement Contracts. You won’t even need to ask, it will all be done for you.
Q: How will my hours be managed?
A: Communication is scheduled each month, either by telephone, email or Skype, whichever suits you best, to discuss what improvements you want to make to your website in the coming month. We log all hours in our sophisticated Project Management Software, so you can see where your time is being spent.
Q: Do the support hours roll over from month to month?
A: Your support hours included in your package do not roll over from month to month. It’s more likely you will go over your hour allocation due to the amount of enhancements you will be making on your website.
Q: What can I use my Continuous Improvement Contract for?
A: You can use it for pretty much anything to do with your website including Security updates, graphic design, page layouts changes, adding functionality; the only area not included is Digital Marketing services.
Q: What is included in the Hosting?
A: Hosting Includes: Primary .co.uk or .com Domain Name; Email Forwarding; SSL for increased security and Google visibility; Hosting with 24/7 monitoring and data replication, including 30 days continuous off-site back up; 3GB bandwidth, 1GB data storage, 250MG email storage. This is more than enough capacity for 95% of businesses, so unless you have a very busy ecommerce website or send and store lots of large emails, you are unlikely to exceed these limits.
Q: What happens if I exceed the Hosting limits?
A: We aim to be flexible and do not operate “bandwidth throttling” or similar effects that would negatively impact on your website. If you consistently exceed the limits set we will contact you to discuss upgrading your service and which options will serve you best. These options could include Office 365, your own Virtual or Dedicated server or simply buying more bandwidth or storage.